Effective date: December 5, 2019
Kooler Ice ("us", "we", or "our") operates the https://koolerice.prismsystems.com/ website and the Kooler Ice Portal mobile application (hereinafter referred to as the "Service(s)").
Service means the https://koolerice.prismsystems.com/ website and the Kooler Ice Portal mobile application operated by Kooler Ice.
Personal Data means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Machine Data is all data collected by the service from your Kooler Ice vending machine.
Cookies are small files stored on your device (computer or mobile device).
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Data"). Personally identifiable information may include, but is not limited to:
In order to use the Services, you will be asked to create an account and provide us with this Personal Data.
We log visitor’s IP address and mobile device unique identifiers automatically.
When you engage in certain activities on our Service, such as submitting a customer-service request, you may be asked to provide additional personal information depending on the activity or request.
We do not knowingly collect or process any Personal Data included in Special Categories of Personal Data (as defined in the GDPR). In the event you become aware that such data has been collected by us, please inform us immediately.
Please note, that the Services may contain links to other websites maintained by third parties, which may not be governed by this Privacy Notice. This Privacy Notice does not apply to the practices of entities which are not controlled, owned, employed, or managed by Kooler Ice.
We may also collect information that your browser sends whenever you visit our Service or when you access the Service by or through a mobile device ("Usage Data").
This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
When you access the Service with a mobile device, this Usage Data may include information such as the type of mobile device you use, your mobile device unique ID, the IP address of your mobile device, your mobile operating system, the type of mobile Internet browser you use, unique device identifiers and other diagnostic data.
Machine data includes, but is not limited to, sales information, machine profile, serial numbers, information and specifications, maintenance logs, alarms, alerts and all forms of communication and actions that may occur between you and your Kooler Ice machine(s) through the service(s).
Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies are also used such as beacons, tags and scripts to collect and track information and to improve and analyze our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
To monitor usage of our services and for Providing Services to Users including its features and functionalities;
To communicate with Users regarding customer service issues or to provide customer support, or to provide updates with respect to material changes to this Privacy Notice or our Terms and Conditions.
Responding to questions or comments and to help resolve any problems.
For the purposes of our legitimate interests, to the extent permitted under applicable law.
To protect the security or integrity of our databases and the Services, and to take precautions against legal liability.
To comply with any applicable law and assist law enforcement agencies and competent authorities, when we have a good faith belief that our cooperation with them meets the applicable legal standards;
To improve the Services, and to develop new features, products and services.
To improve your experience on the App and Portal and customize our Services to your interests.
To allow you to participate in the interactive features of our Service when you choose to do so.
To detect, prevent and address technical issues.
To provide you with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless you have opted not to receive such information
Machine Data (non-personal) and the analysis of this data may used by the company and any third party the company chooses to supply this information too for marketing and research marketing purposes and to assist the company in designing future products or selling its current products to its customer base.
Your information, including Personal Data, may be transferred to - and maintained on - computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.
If you are located outside United States and choose to provide information to us, please note that we transfer the data, including Personal Data, to United States and process it there.
Non-Personal Data / Machine Data aggregate and statistical or otherwise anonymized data may be shared without limitation with third parties at our discretion. This information does not contain any Personal Data and is used to develop content improve service(s) or assist in market research or commercial sales activity.
We share Personal Data only under the following limited circumstances:
With third parties who assist us in operating the Services, conducting our business, expanding our business or servicing you, and for personalizing your experience of the Services, such as payment providers or clearance services.
To comply with a legal requirement, for the administration of justice, to protect your vital interests or the vital interests of others, to protect the security or integrity of our databases or the Services, to take precautions against legal liability, or in the event of a corporate sale, merger, reorganization, dissolution or similar event.
Under certain circumstances, Kooler Ice may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Kooler Ice may disclose your Personal Data in the good faith belief that such action is necessary to:
While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security. We implement measures to reduce the risks of damage, loss of information and unauthorized access or use of information in accordance with the applicable law. However, these measures are unable to provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed and you cannot reasonably expect that the Service and its related databases will be immune from any wrongdoings, malfunctions, unauthorized interceptions or access, or other kinds of abuse and misuse.
We do not support Do Not Track ("DNT"). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked.
You can enable or disable Do Not Track by visiting the Preferences or Settings page of your web browser.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.
These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualise and personalise the ads of its own advertising network.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors).
The payment processors we work with are:
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 18 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
We may send to users of the Services, information on new products, features, activities, services and periodic announcements or newsletters. By accepting this Privacy Notice you hereby provide us with your explicit, written consent to receive marketing communications. You may at any time choose to opt-out and to not receive these communications, by contacting us at firstname.lastname@example.org
Kooler Ice may, at any time and from time to time, modify this Privacy Notice. Modifications to this Privacy Notice will be posted on the Mobile App and the Portal and shall be effective when they are posted on that page.
Questions or concerns regarding privacy.
If you have any questions or concerns regarding privacy issues, please send us a detailed message to: email@example.com and we will make every effort to resolve your concerns without delay.